Refund Policy

• Failed generations give your credits back automatically. You do not need to ask.
• Within 14 days of a payment you can ask for a full refund of it. You do not need to give a reason, and we do not deduct the credits you used.
• Consumers in the EU, the EEA and the UK also have a legal 14-day right of withdrawal.
• If something looks wrong with a charge, write to us first, before you contact your bank.

If a generation fails, times out, or the provider blocks the output, the credits it cost go back to your balance automatically, usually within seconds. The charge and the refund both appear in your credit history.

If a generation finished but the file is broken, for example it does not play or is empty, write to us with the date and the model and we will look at it.

Within 14 days of a payment, whether a credit pack or a subscription payment, you can ask us for a full refund of that payment. You do not need to give a reason, and we do not deduct the credits you already used. When we refund a payment, we remove the credits it added that are still in your balance.

This includes the $1 payment for the first 7 days of a plan; if we refund it, the plan ends and does not renew.

After 14 days we do not refund payments in money, but unused paid credits roll over: they stay in your balance while you are subscribed and for 12 months after your last plan ends. Credits you received without paying, for example in a promotion, are never refunded.

If you are charged after you cancelled a subscription, write to us and we will refund that charge in full.

If you are a consumer in the EU, the EEA or the UK, you can withdraw from a purchase within 14 days of making it, without giving a reason.

You can use your credits as soon as you pay. If you withdraw within 14 days, we refund the full amount you paid, even if you have already used some of the credits.

To withdraw online, use withdraw from contract here. You can also send us a clear statement by email to support@example.com or by post to SIDEK GROUP DIGITAL LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA. Sending it before the 14 days end is enough. You can use this model form, but you do not have to:

To SIDEK GROUP DIGITAL LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA, support@example.com: I hereby withdraw from my contract for the following service: ____. Ordered on: ____. Name: ____. Address: ____. Email of the account: ____. Date: ____. Signature (only if sent on paper): ____.

We repay you without undue delay and no later than 14 days after we receive your withdrawal, to the payment method you used, at no cost to you.

You can cancel at any time, in one click, from the Billing page of your account. Cancelling stops the next renewal and your plan stays active until the end of the period you paid for. Apart from the 14-day rules above, and where the law requires it, we do not refund the rest of a period that has already started. Your paid credits stay on your account.

Write to support@example.com from the email address on your account. Tell us the date and amount of the charge, or the receipt number.

• We reply within 2 business days.
• Approved refunds go back to the payment method you used, through Whop.
• Your bank may take a few more business days to show the refund.
• When a payment is refunded, we remove the credits it added, in proportion to the amount refunded.

Your card statement shows Whop as the payment processor, so a charge for MegaScenes may not carry our name. If you do not recognise a charge, or you were charged twice, write to us and we will check it.

You can also contact Whop directly at support@whop.com for problems with the payment itself, such as a duplicate payment or a processing error. Whop’s Buyer Terms say it usually processes these reversals within 3 to 5 business days.

Before you dispute a charge with your bank, please write to us. We can usually fix the problem faster than a dispute, and we reply within 2 business days. This does not limit your right to dispute a charge with your bank or card issuer.

If you dispute a payment, your subscription ends so that no new renewal is charged. We remove the credits of a disputed payment that are still in your balance when the payment is refunded or the dispute is decided against us. If the dispute is decided in our favour, your credits stay.

You buy from SIDEK GROUP DIGITAL LLC, 5830 E 2nd St, Ste 7000, Casper, WY 82609, USA. Whop, Inc. processes the payment and appears on your card statement as the payment processor; it acts as merchant of record only for card network rules, payment settlement and, where it collects and remits it, sales tax or VAT. Refund decisions about MegaScenes are ours, and Whop carries them out. This policy is part of our Terms of Service. Where the two differ on refunds, this policy applies.